Returns & Refunds Policy

MC Technologies accepts returns and exchanges for defective and non-defective products in South Africa, subject to the conditions, return window, return method, and fees below.

Return Policy Summary

  • Country: South Africa.
  • Returns accepted: Yes, for defective and non-defective products.
  • Exchanges accepted: Yes.
  • Product condition: Only new products are accepted for return or exchange. Items must be unopened in original packaging or have never been used, unless the return relates to a defective, damaged, incorrect, or not-as-described item.
  • Return window: Within 7 calendar days from delivery or collection.
  • Return method: By mail or courier only, after receiving return instructions from MC Technologies.
  • Return label / shipping cost: The customer is responsible for arranging and paying the return courier or mail cost.
  • Restocking fee: A 15% restocking fee applies to returned products.
  • Refund processing time: Approved refunds are processed within 14 days after MC Technologies receives and assesses the returned product.

Before Returning an Item

Customers must contact MC Technologies before returning any product. Please do not send goods back without first receiving return instructions.

Returned products must include the original packaging, accessories, manuals, cables, warranty cards, and any included items. Products must be securely packaged for courier or mail return.

To request a return or exchange, contact MC Technologies with your order number, product SKU, reason for return, and photos where relevant.

Defective, Damaged, Incorrect, or Not-As-Described Items

If a product is defective, damaged on arrival, incorrect, or materially not as described, please contact MC Technologies within the 7-day return window so that we can assess the item and advise the next steps.

Returned items will be inspected and may be tested before a refund, exchange, replacement, repair, or credit is approved.

Non-Defective Returns and Change-of-Mind Returns

Non-defective products may be returned within 7 calendar days, provided the product is new, unused, unopened or in original condition, complete, and in original packaging.

The customer is responsible for return courier or mail costs. A 15% restocking fee applies to accepted non-defective returns.

Items That May Not Be Eligible for Return

Certain products may not be eligible for return once opened, activated, installed, registered, used, damaged, or specially ordered.

  • Software, licence keys, subscriptions, and digitally delivered products
  • Consumables, opened ink, toner, cartridges, batteries, or similar items
  • Hygiene-sensitive products
  • Supplier special-order or custom-order items
  • Products missing packaging, accessories, serial labels, manuals, cables, or warranty cards
  • Products damaged due to misuse, incorrect installation, electrical damage, liquid damage, or unauthorised repair

Refunds, Replacements, Exchanges, and Credits

Refunds, replacements, exchanges, or credits will only be processed once the returned item has been received and assessed by MC Technologies or the relevant supplier/service centre.

Approved refunds are processed within 14 days. Refunds are normally made to the original payment method where possible.

Exchanges are subject to product availability and supplier stock at the time the returned product is approved.

Warranty Claims

Manufacturer or supplier warranty claims are handled according to the applicable warranty terms for the product. Warranty claims may require supplier or authorised service-centre assessment before repair, replacement, or credit is approved.

This return policy does not limit any mandatory rights that customers may have under applicable South African consumer protection laws.